The evolution of VoIP has been seen vividly during COVID, as it shut the doors for everyone and limited them to their homes, and businesses had to face many problems with regard to teamwork and customer service. VoIP played a major role in keeping everyone in the loop no matter where they were located with any geographical limitations. The VoIP service providers ensured they offer uninterrupted services and proper workflow to their clients. Conference rooms got changed to zoom calls, and wire phones that once upon a time glued people to their seats have changed due to VoIP’s contribution.
Now that VoIP has offered so much liberty to the workspace, the major thing that matters is, how secure your VoIP network is? Reason being, when you use a VoIP server, you are not just using it to call people or troubleshoot your customers/clients’ issues, you are sharing your company’s private details via the network which is wide open through the internet. We all are aware of all the cybersecurity crimes and data breaching happening around.
What is SIP and how it is related to VoIP Services?
SIP also known as Session Initiation Protocol enables your device to connect with the device you are trying to connect to, to be precise it creates a virtual pathway for you to communicate with the other device. SIP is not capable of protecting itself as it is nothing but a text-based protocol, almost the same as an email that can be misused if not put in the right place.
How can you secure your VoIP connection?
Well, there is a lot of understanding along with lots of dos and don’ts when it comes to security. The predators are waiting to find your weak point and exploit your data. You will find numerous easy options for using VoIP connections as and when required but it always pushes your privacy to the higher side of risk. Well, below mentioned are some of the tips to keep in mind in order to protect your VoIP connection.
Tips to protect VoIP Network
- Ensure your VoIP service provider has offered you an encrypted connection.
- Get a SIP-capable firewall to trace out the harmful content.
- Create a Virtual Local Area Network (VLAN) with the help of your IT team for internal communication. This would be the best option to protect the in-house calls and conversations.
- Beware of Denial of Service (D-o-S) Attacks, with these kinds of attacks the predators bombard information packets to the network increasing the traffic with unwanted information and making it difficult to connect the legitimate calls and communications. In short, they clog your network to connect with the clients/customers.
- Make sure your SIPs are well protected with encrypted measures to keep your network secure. When SIPs are open without any security protocols, the attackers do not lose a chance to get into your network for call interpretation.
- When you access through VoIP network, you would encounter a lot of robocalls that would try to violate your privacy and data, to fight this out FCC has gotten in to help people from spoofing, i.e. authenticating the source from where the calls come from, if they are actually what they call themselves.
- Add multi-factor authentication before accessing the VoIP network.
These were some of the important measures to keep in mind while dealing with the business VoIP network. It is always advised to brief your team properly to empower them not to fall prey to any circumstance.
We would love to help you out with the VoIP services and techniques to keep your data protected.