The world of business has witnessed many changes in communication services. For years, only voice messages got delivered through public telephone. These were analog- services, which were good-to-go initially, but with time they failed to add value to the business operations in terms of versatility and efficiency. Businesses started looking at alternatives to the traditional phone lines. As a result, the teams had to work hard to keep their business growing amidst the competition whilst looking for alternatives like the VoIP solution to replace traditional phone lines.

Business VoIP was brought in to assist businesses and help solve some major issues. The technology was simple to install, sustain and configure while compared to the traditional lines. The lack of wires and extra phone lines made the entire process quicker through a simplistic approach. Yet another advantage was that the process of setting up business VoIP is much faster, easier, and more simplistic overall. The installation is successful when despite the many changes, the quality of the service only gets better.

In a nutshell, Business VoIP ensures that it reduces costs, enhances time management and improves productivity to add an edge to businesses worldwide.

The key advantages of opting for VoIP solution can be best understood as follows:

Lowest cost per call:

VoIP Providers are much in demand as they provide lowest costing calls. If you place calls over traditional phone lines, they are often expensive, especially the long-distance calls. But when one uses the internet to relay call, they end up being cheaper overall. That is not all; businesses that choose VoIP solution have given the ability to make domestic and long distance calls for free reducing the overall costs significantly.

Business VoIP calls harness the internet protocol to make calls, wherein all the communication data is transformed into packets and transferred over the IP network. The IP network used by business can be your internet connection, a direct IP connection or a combination of both.

Enhanced mobility:

VoIP calls are a go-to solution for businesses on the go and the services may be a huge benefit to you as they follow you wherever you go. It also offers a host of flexible solutions with minimal physical limitations. On a traditional phone system there are phone numbers assigned to your business and home and once you move from a place to another it becomes a task to remember the right codes or keys to dial on the phone. This is not only cumbersome but also comes with its limitations. If your business is on-the-go, VoIP services can be a tremendous benefit to you by reducing risks related to poor connectivity.

Versatile features

VoIP phone systems ensures that users get to multi-task with high end and tech-savvy devices to stay relevant and productive. When you are on a call and if there is a queue; a voice mail text transcription will ensure that you can strategize your approach to client calls that you may have missed. The transcriptions are sent directly to the email inbox. That is not all; the voice mail facility also adds to the versatility and it allows you to forward the voicemail to three other people with just a simple click.

Hassle-free conference call

In VoIP call, all calls use a converged data network instead of the set phone line which allows to create and participate in conference calls in the easiest way possible. Hosting multiple callers for conference calls will now be simpler and an added benefit to the services that are already paid for.

Successful client interaction:

With the economy going global, business can be at any location and this often means more travel. VoIP solution gains prominence with businesses on the go as it ensures that businesses and businesses meeting are not hampered. VoIP service providers are much in demand as with a VoIP call business may choose where your calls ring. If unanswered, the call may get transferred to a second or third device ensuring that that calls are not missed. VoIP calls thus have an edge over voicemails.

These features add an edge to business VoIP, ensuring that costs are reduced and flexibility is brought to the business processes. The versatility, cost effectiveness and higher mobility of the system ensures that you add an edge to your business while getting the best returns.

IP Momentum is geared for more of VoIP this 2020!!

Voice over Internet Protocol [VoIP] surely is a modern technology that lets you make phone calls over Local Area Networks (LANs) or the internet. Even though VoIP for Business has recently gained popularity, it’s been around since the early 1970s.

Currently VoIP has become common in the fast-changing lifestyle of people lives. Be it in the business or for personalized connectivity with the loved ones staying across the world, VoIP has been the savior since many years. Business ventures be it large or small, have switched to VoIP due to its cost-effectiveness and the array of business benefits it has in store.

As VoIP for Business allows organisations and individuals to crotch the traditional PSTN infrastructure route, by this evidently one can minimize the communication costs by providing additional benefits to the business. As a leading VoIP service provider, we at IP Momentum would bundle up with features such as low-cost long-distance and international calls.

As remote working has been increased significantly because of the Covid-19 epidemic, VoIP over public and private Wi-Fi networks has rapidly been the new norm. As per the client’s demand to provide a work site VoIP calls, the digital format of VoIP provides connectivity for Wi-Fi enabled smart devices.

How small businesses can benefit from VoIP services in 2020.

Small businesses account for 99% of companies across the country. Industrial owners often assume that cutting-edge communication technology like VoIP for Business is suitable for large than a small-scale business. With VoIP you can take your businesses to leaping heights.

Instantaneous, incessant, and boundless communication is the secret of success in a market controlled by VoIP digitalization. A well-knit business with an out-standing communication stipulates a strong foundation for a successful organization.

Every small business owner has driving determinations. Normally, the executives of any organization want to convert more sales leads with increased returns and customer ratings by ensuring that they obtain a positive impression upon their brand.

Many get into a churn when they find that they have to shell more bucks for connecting their business network with a good phone system. IP Momentum’s VoIP Service provider is an excellent communication system for all kinds of businesses at an unbelievably affordable price.

Richness of VoIP corresponding with key features like:

Cost savings: balancing the trade is one of the most challenging aspects of any business. Small margins count for everything and VoIP for Business can help to save a substantial amount of money from the outset.

If you seem to have a multiple-offices or a team of people using the phones, the cost of analog calls usually shoot up. With Business VoIP, you can avail unlimited local calls, as well as the option to add national and international calls. Maintenance costs are much lesser and businesses can save on smartphone usage charges, as you can use company smartphones as an extension of your VoIP system.

If you currently pay for employees to travel to meetings in different cities, states or countries, you could lower your expenses bill significantly.

Changeability: with an analog phone system, you can make and receive calls. VoIP for Business, can send messages, emails and texts and make video calls too. Access a versatile range of communication channels by sharing data with ease and swiftly.

Facility and Fulfillment are the key objectives of our Business VoIP Systems. Our cloud business has a series of options that could be utilized according to the client needs. Thus, our VoIP Phone Systems can be tailor-made and cost minimized.

Remote Working- are the prominent advantages of VoIP phone systems. Our Phone Systems basically work on cloud service so there will be minimum disturbances as in the case of copper cable-based phone systems. Business VoIP systems facilitate seamless, efficient telecommuting for effective interaction with colleagues and clients through voice calls, video conferencing, fax services and instant messaging.

Flexibility and efficiency are the advantages of opting for our VoIP Phone Services. The necessities can change as your business grows and evolves. With VoIP, you can gear up your business by gaining efficiency and flexibility without worrying much about causing hindrance to clients. A team head can have a discussion with his colleagues while he is on another meeting or if he is travelling on job. Readiness to communicate between the employees and the customers will help your business grow at a faster pace.

On-the-go and easy VoIP system ensures smooth information flow in a business that cannot compromise on communication.

Final thoughts: is it time your business invests in VoIP solutions.

If you’re not familiar with VoIP solutions, you could be missing out on the opportunity to take advantage of a host of perks and features that will benefit your business, your employees and your clients.

VoIP is a modern-day alternative to traditional telephone systems, which offers versatility, flexibility, efficiency and scalability.

If you’re keen to accelerate your businesses why not consider investing in IP Momentum’s VoIP services which is custom made to match high-end corporate as well as small businesses alike.

Get connected in a smart way move ahead with a unified communication.

No matter what nationality, economic status or living situation we belong to, we’ve all been affected extensively by the COVID-19 crisis from past few months. In fact, there seems to be little else talked about in the news today, which can make the problem seem insurmountable at times.

As COVID-19 pandemic continues to make the workplace too risky to spend time unless it is absolutely necessary, numerous employees have committed to isolating themselves in their homes.

As Shelter-in-place are the orders in most of the countries and have necessitated the implementation of a remote work environment for many businesses which may never have considered it otherwise. As Social distancing has more or less confined many to their homes, and many people have begun to adopt remote working to stay busy and to keep their workplaces operational.

Fortunately, we have the technology today that allows work to still be done during this pandemic situation.

One way to assist these activities is through VoIP (or Voice over Internet Protocol), a massively helpful tool that many businesses these days rely on. Thanks to the capabilities of VoIP technologies that lean on cloud solutions.

Remote Work is Easier with VoIP

VoIP (Voice over Internet Protocol), is essentially voice telephone service that is carried over the internet rather than a copper telephone wire. It gives employers a great deal of flexibility in how they assign and utilize various telephone numbers and virtual lines, and it makes it incredibly easier for a remote employee to utilize a line or extension assigned to him or her from any part of the world. This reinforces the employee to have utmost communication amongst his/her clientele.

If your employees need to work from home effectively, they need the tools for the job, just like they would need in the office. This includes a workstation too, whether it’s a laptop that travels with them or a workstation capable of accessing their resources remotely. It could also include a desk phone, which is something that is much more difficult to transfer from location to location.

Thanks to VoIP as it runs the phone through the Internet instead of a separate dedicated line. The employees can make business calls with the same number they have at their office, without needing to be in the office physically. Software on their workstations, or an app on their mobile device, gives them access to their calling capabilities–along with many other features likes reporting and conference calls are all made easy enabling better productivity from remote workplace.

VoIP and the benefits for your Business

The modern workforce has shifted in a major way in favour of working remotely. Perhaps this is because remote working has been shown to significantly increase productivity, employee retention, talent acquisition, employee diversity and to reduce cost for employers and employees.

In recent times, the number of people working remotely (telecommuting) has greatly increased and that number has continued to rise with every passing year.

Some of the benefits associated with developing and utilizing a remote work include:

Better retention rates: People who work from home are happier because they are better able to manage their work and home lives. As a result, retention rates increase sharply despite industries.

Hardly any sick leaves taken: Employees who work from home tend to be far more satisfied with their jobs. They are less likely to experience stress-induced illness, which means they miss fewer days of work.

Less downtime: As COVID-19 has proved that the community we reside can change in the blink of an eye. By hiring remote workers, your business will have far less downtime. This also applies to situations like intemperate weather conditions too.

Your people at work are always in reach. Because VoIP phone systems allow your employees to take their phone numbers with them anywhere, they are always reachable. The best part is that you will not need to keep a list of numbers to call for each employee since everyone has his or her own line or extension.

Higher productivity:

a happier workforce is more productive than otherwise. The above benefits with better overall retention rates, fewer sick days, more flexibility, and constant connections – all work together to improve your company’s productivity. While your competitors struggle, you will have the security of knowing that your business is still operating even though your employees are not gathered together in the office.

Beyond effective communication, VoIP also provides a robust collaboration platform. Users can share files and archives. The data shared can be edited and organized by multiple users providing a way to work with better efficiency and effectiveness. This collaborative platform creates a central hub of information as no one will miss out on any updates from colleagues eliminating constant back and forth of documents to be edited individually.

One of the most challenging tasks is to monitor the remote workforce. An employer would not be able to notice if any employee is easing off or gets someone else to do their job unless he/she is missing or not responding or is having low quality work. VoIP offers an optional tracking feature. The employer can measure the productivity of employees via reports on a every day, month, or year basis. The bonus point of this tracking feature is that it doesn’t invade the privacy of any employee.

Enhanced Security

VoIP is a secure way to communicate and share data. The data remains private and secure in well-audited cloud. The system is always updated to the latest version, hindering the ability for cyber-attacks. Because your employees will be using VoIP over a VPN, you can ensure that everything stays within your protected environment rather than worrying about whether an internet source is a secured network.

In many ways, VoIP-based management of remote workforce benefits both employers and employees. A happy employee usually also means a happy employer.

We at IP Momentum Empower remote workforce with VoIP for an win-win situation for all parties.

Yes, the VoIP makes remote jobs possible, and in today’s day and age – especially during a global pandemic – remote workstation can ensure your company’s overall success.

A cloud-based VoIP phone solution is affordable, easy to use, and by far the best option for minimizing downtime and keeping things flowing both now and in the future.

Thus, by now we understand that the VoIP phone systems is a backbone for remote working teams with numerous advantages such as providing seamless workflows, enhanced reliability, security and thereby productivity.

We at IP Momentum encourage modern organizations to bring life to their dynamic business setting thereby having a happier workforce with accelerative business profits.

How Telecom Industry Is Coping with The Data Demand Spike Amid Covid-19?

The outbreak of Corona Virus (COVID-19) is causing widespread concern and economic hardship for consumers, businesses and communities across the globe. The situation is quickly changing with prevalent impacts.

Companies to a great extent already have business continuity plans, but those may not fully address the fast-moving and unknown variables of an outbreak like COVID-19. Typical eventuality plans ensure operational effectiveness following events like natural disasters, cyber incidents and power outages. They don’t generally take into account the widespread quarantines, extended school closures and added travel restrictions that may occur in the case of a health emergency.

The Covid-19 crisis raises a number of unique challenges.

What makes the telecommunications industry expose itself differently?

As the number of Covid-19 cases mount, the nation rather urged people to stay at home and practice social distancing. That’s expected to aid the telecom sector as people working from home tend to consume more data!

Indian telecom service providers also noticed a 10% surge in overall traffic, driven largely by the near lock down.

During this health emergency the top-notch telecom providers including IP Momentum join together and pave the way with special discounts in VoIP (Voice over internet Protocol) and intra-circle roaming (ICR) to ensure uninterrupted mobile and wireless internet services amid the surge in data consumption.

Broadcasting and OTT (over-the-top) companies are enjoying a run of luck as the number of viewers and new subscribers surging on their network platforms.

A clear spike in viewers is noticed across quite a few over-the-top (OTT) platforms in the past few days. Most platforms have had nearly 20 per cent rise in viewership, especially in metros.

This is because people have more time to spend watching video content online. Therefore, the industry is witnessing a surge in content being watched. But the top OTT players were therefore instructed by the Cellular Operators Association of India (COAI) to ease the pressure that has arisen upon the network infrastructure from the increased demand of online video streaming.

CRISIS MANAGEMENT during the COVID-19

Possible issues during the ongoing shift to remote work will drive demand for networking infrastructure and connectivity. However, the demand could also strain the system and lead to public perception issues if reality doesn’t meet expectations.

Cancelled domestic and global business travel results in a sharp increase in mobile communications.

WORKFORCE during the COVID-19

Telecommunications is a people-intensive industry, with a seasoned workforce that includes teams in offices and in retail storefronts. If they are forced to work remotely, that could impact productivity.

Remote work could increase security and infrastructure risks for customers and tele workforce. Some elements of telecommunications work cannot be easily duplicated remotely — in some cases its highly impossible.

Front-line employees — such as retail customer representatives or field technicians who regularly visit customers — may have concerns about COVID-19 exposure and transmission.

The way forward

The lifeblood of modern communications, the telecommunications industry has been great at relaying messages between individuals and businesses— even during crises. This crisis is no different. Stress-tested for flexibility, the industry will surely evolve again after this crisis, emerging even more prepared for the decades ahead.

Growing consumption of data is about to grow to new heights with the introduction of 5G. The fifth generation of wireless system will transform the amount of data usage in one’s life. 5G is not just an incremental improvement over 4G. The technological foundations are different and the advantages are considerably more.

Unlike previous generations, where massive cell towers transmitted data signals to various geographic locations, 5G signals can possibly be transmitted through much smaller towers, or network cells, which are implemented in much larger numbers. These types of network cells may not be larger than home routers, but they are still very powerful.

VIDEO CONFERENCING

One of the areas that should see a considerable improvement in quality is video conferencing. At this point, the video conference has had limited use in business and has not taken off as planned, partly because the quality of the video conference is not always on par. However, 5G network speeds should see a large increase in the ability to transfer, download, connect and stream 4k and 8k video, with video of this high quality, accessible on the mobile level from anywhere the phone cell phone can receive signal, means great accessibility for technology,
with much less hiccups and interruptions

VR/AR

Virtual reality (VR) and augmented reality (AR) are also expected to experience significant
improvements. In recent years both VR and AR technologies have undergone great development and improvement, and now as technology is being updated regularly these technologies are bound for further improvement. It is likely that mobile AR and RV will
become much more widespread and benefit from much greater use and would be utilised in day to day activities. With the introduction of 5G both VR and AR are bound to improve.

MOBILE VOIP

Area where we could see a great impact of 5G is the mobile voice over IP. VoIP Calls depend on an Internet connection, so mobile VoIP users often experience less clarity and reliability when making calls over a Wi-Fi network. Most VoIP applications do not use 4G technology, so the quality of calls is not very good. With the fast connection speed Users would be use 5G to make Mobile VoIP calls and with the stable connection the quality of the call is expected to be strong.

Conclusion

The Impact of 5G is absolute but it would take few more years for us to utilize the full potential of 5G the implementations for 5G are underway, but they will take time. 4G will continue to be compatible during 5G deployment. It is advisable to pay attention to the implementation plans for the geographic areas that are important to you. Verify latency and performance benchmarks specific to your geographic location of interest.

IP-PBX systems are the modern telephone systems of our time. Because they are based on the Internet, IP-PBX systems eliminate the archaic problem of telephone wiring, eliminate the hassle for IT administrators and add several new features.

A virtual PBX also allows you to have more phones than physical telephone lines (PTSN) and allows free calls between users. It also offers features such as transfers, voicemail, call recording, interactive voice menus (IVR) and ACD call queues, and more.

What is PBX?

PBX, or Internet Protocol, is a type of professional telephone system that uses VoIP technology to connect telephone calls to the public telephone network. IP PBX systems can be cloud-based or hybrid of a cloud-based telephone system and an on-site PBX system.

IP PBX allows you to switch from one call to another from a VoIP user on local lines while allowing all users to share a series of external telephone lines. The typical PBX can also switch calls between a VoIP user and a traditional telephone user, or between two traditional telephone users, in the same way as a conventional PBX.

Advantages of IP PBX

Easy installation & configuration
The configuration of an PBX system is a unique process with a minimum installation period. And unlike a traditional PBX system, removing and moving a phone is a simple process of moving it and connecting it to the system. Eliminate the need for complex procedures and wiring adjustments that would be necessary in the old proprietary telephone system for such a simple task.

Better Security with IP PBX system

With all your commercial communications on a network and with controlled access to external networks, it is much easier to establish a security wall around this system against hackers and curious ears. In an increasingly competitive environment, network encryption can prevent your competitors from listening to too many important conversations and developing their trade secrets.

Easier to manage because of web/GUI based configuration interface

An IP PBX can be managed through a web-based configuration interface or a graphical interface, allowing you to easily manage and adjust your telephone system. Proprietary telephone systems have difficult-to-use interfaces that are often designed to be used only by telephone technicians.

Scalability

IP PBX software allows scalability as an integrated feature. You can reduce the use in hosted IP PBX software and pay accordingly. If there is a periodic need for higher loads, it adapts easily. It is easy to add branches and remote extensions and use them safely on desktops or smartphones. The IP PBX is so easy that it even allows the use of analog telephones and faxes.

In a rapid changing world, it has become very difficult for any business to keep up with the current trend and current technological advancement. Hence every business should be aware of VoIP and how it works and its importance in the current world of corporate.

VoIP

VoIP stands for voice over Internet Protocol is the transmission of voice and multimedia content over Internet networks. VoIP historically referred to using IP to connect private branch exchanges (PBXs).

VoLTE

VoLTE stands for voice over LTE (Long Term Evolution), it administers high speed mobile communications including IoT devices and wearables, VoLTE provides voice calls over a 4G LTE network, rather than the 2G or 3G connections which are usually used.

The main difference between VoIP and VoLTE are

Technology:

The main difference between VoIP and VoLTE depends on the technology they both incorporate with. VoIP uses network such as 3G, wifi to transfer voice data. VoIP services are very common among smartphones and computers. VoLTE one the other hand is using LTE network technology such as 4G for transferring voice data from one place to another.

Connectivity:

VoIP is supported by VoIP phones and VoLTE is supported by smartphones. When compared to VoIP, VoLTE has a higher range and it offers a better quality. VoIP services uses codecs to convert audio into data packets and disseminate the packets trough an IP network and convert the packets back into audio at the other end. On the other hand VoLTE is complicated and VoLTE transmits high definition voice data from one place to another.

Network:

VoIP is using networks such as 2G and 3G whereas, VoLTE is using 4G for transferring voice data.

Conclusion:

VoLTE provides better call quality when compared to VoIP, due to better devices used by the VoLTE users. But VoLTE depends on the connectivity, if the connectivity is not stable user may not be satisfied with the service. On the other hand, VoIP provides constant connectivity which helps the users to be stay connected and VoIP is more preferable if the user have to make an international call.

Call centers are not like the old days anymore. It’s more about quality customer experiences now! VoIP solutions have now popped up for the best, completely eradicating free and low- quality calling as well as PSTN calling services. 2018- 19 is the year of revolution because there are so many goals which have to be achieved by 2020- financially as well as personally. Check out different ways in which call centers can be worked on with the help of the best of technology:

Artificial Intelligence

If AI is integrated into customer interactions, call centers can streamline customers and agents in a very organized fashion. With the help of AI, functions like call forwarding, automated responses, voicemail to email conversion and so on is done by AI very effectively, reducing labour and error costs in no time!

Digital Transformation: Call centres are the future of sales and customer services- if call centres are digitally transformed by high-speed internet, VoIP services, printers and other gadgets then, employees can perform a lot better than the current way because of convenient, hassle free work!

Customers enjoy app- based work or effective call centre solutions as well as toll- free numbers! Make communication effective and quality- oriented with digital transformation.

Contact Centre Analytics: You do not need a supervisor to explain to you how a call center works with effective analytics system. Manual observation and monitoring are the last things a company needs- instead, try out digitized versions! Several call centers are heavily relying on analytics programs and it shows how company revenues have gone upscale in the past 2 years. However, analytics techniques need to be worked on and must be made more advanced and effective.

Omni-channel communications: Your call centre needs a very holistic view or understanding of how customer experiences function. The Omni- way is the best way because it leads to a more personal resolution to problems the client faces. Businesses are working towards this approach, however, there are glitches.

Adoption of Call Centre VoIP

Several budding call centres, as well as well- developed call centres, have adopted VoIP services already by one of the best VoIP providers due to reasons like its global unlimited calling plans, toll- free number plans, smart features like video conferencing, click to call etc. Above all, exceptionally making the employees lives very simple and employers’ pockets heavier with high-quality services as well as results.

Customer Satisfaction Measures

Some customer satisfaction measures include calculating it in order to make a quantitative analysis via NRR- Negative Response Rate along with other measures like cold calling, feedbacks and more.

Remote Call Centre Agents

With the help of collaborative tools, contact call centre executives from any part of the world. Some of the tools come from VoIP service providers-holiday number, mobile VoIP and so on. This shall ensure your executive shall never miss a call in fact, take work home and work harder than ever but, with willingness.

Emphasize on Self- Serve Documentation

With the help of FAQs, your website visitors will have clarity on the generally asked questions. Only in special cases will the customer service department/ call centre will be engaged very effectively due to no traffic on the calls received.

Social Media Marketing

Effective social media marketing can engage your audiences well and ensure that you get genuine feedback with more followers each day, making your business reach across miles in no time, at the best rates! Negative feedback is generally not welcomed but, what if it’s constructive- ensure, no matter how negative feedback is, ensure it is covered up for the sake of your company image online and offline.

More Personalized Services

It is very inefficient for call centers to just help the customers by answering their questions. Call centers should adopt new trends to make customers feel valued by providing a personalized experience. This requires tools which can collect all the data and can help in providing personalized content and to program call intensively, for example, in combination with CRM, with call and action records. Similarly, each customer’s information should be monitored so that the customer can get the best response

Final Note

When it comes to call centers, it may seem like a dying industry but, it isn’t. Call centres are known to be the backbone of any organization because it handles the customer queries and some sales too. Make their lives easier with effective VoIP solutions, social media engagement, etc. in order to be sure of the revenue you’ll be generating in no time, at the most affordable rates!

Prepare your call centre and equip them with the best VoIP techniques, gadgets and above all, passion for the profession! Without these things, companies cannot go anywhere.

What is VoIP?

Voice over Internet Protocol is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol networks, such as the Internet.

Technology:

Regular phone system works based on analog signals .These signals travel through a twisted pair of copper lines over the PSTN(Public Switched Telephone Network) at changing frequency. The PSTN uses circuit switching technology to get done this task.

IP Phone system works based on digital signals. In IP system we can make telephone calls over the internet. VoIP encapsulates audio into data packets, transmit the packets across an IP network and again encapsulates the packets back into audio at the other end of the connection. It stores all of your date in cloud and settings are accessible through a universal online dashboard. Using dashboard users can access their data , setup new call settings and add new phone numbers.

Suitable for:

A regular phone system is suitable if you have limited conversation on one to one basis.

VoIP is best option if you have large number of clients to communicate across the world. VoIP enables to set up a conference call with people inside as well as outside your organization. It enables employees and managers to stay connected in business from anywhere in the world. Businesses are able to communicate with clients globally and selling their products and services in emerging economies

Price:

Regular Phone system costs more compared to VoIP. Regular phones require circuits and wires for signals to travel.

In VoIP, voice is converted into data packets and travel across an IP network. VoIP does not require any infrastructure, it just utilizes Internet connection. And also the cost of VoIP depends upon the type of service customers wants to use.

Convenient and reliable:

VoIP phones are easy to use compared to Regular phone systems. VoIP provides features like mobility, conference calls, video calling, recording etc. And we can connect all of our personal devices to corporate network will get phone calls directly to personal devices. VoIP makes our call convenient and effective.

Internet Connectivity:

VoIP phones don’t work without Internet and power. This is the biggest advantage of having normal phones. Internet plays an important role in VoIP phones we can’t make, receive calls without internet. Regular phones don’t need internet connection.

Regular phones get power directly from the wires connecting them to the phone network. VoIP phones need power supply.

Features:

Regular phones provide limited number of basic features. VoIP phones provide features like video calling, conference call, voicemail to email, automatic call forwarding and many more. Using VoIP we can connect to our clients across the world.

In a world full of competition, a small advantage may result in a larger outcome to a business. A Business need not be a bigger and a reputed one to take advantage of VoIP services. Before knowing how VoIP for small businesses would be helpful we should understand what exactly VoIP is.

WHAT IS VoIP?

VoIP is known as ‘Internet Telephony’ or ‘IP Telephony’ and VoIP stand for Voice-over-Internet Protocol. Whereas Traditional telephony uses a wire-based connection, VoIP refers to any voice or data communication made over the Internet, usually using a broadband connection. VoIP all began to gain popularity because of Skype, which allows users to make free voice and video calls over the Internet. Skype and other players such as Google’s Hangout, Apple’s Face time use a similar concept to make calls over the internet.

VoIP technology can be utilized in multiple ways, depending on to where and how calls are being made, whether from home, at work, or a virtual office.

When making a call IP device would convert an analog signal into a digital signal, it is then sent over the internet in the form of packets of data then the exact digital signal is converted into analog signal over the receiver’s side.

Advantages of VoIP for Smaller Businesses

VoIP can make a bigger impact on the customer service and sales teams of a small company compared to big businesses, as it would provide small businesses to gain a wide business opportunity. Some of the advantages of VoIP for small businesses include

1. Less cost

VoIP services cost lesser than your traditional telephone services because VoIP doesn’t need any extra infrastructure and uses software which can be downloaded and VoIP services are cloud hosted, Also, the best VoIP phone services typically offer a wider variety of plans, including pay-as-you-go features so you only pay for service when you need it.

2. Flexibility

VoIP is more portable when compared to your traditional phone systems, Traditional phone system cannot be carried where you go. With VoIP Phone devices, all you need is an Internet connection. Portability is one of the greatest advantages of VoIP because of its nature. Many VoIP providers grant you to access VoIP phone system via the Internet, either on the web or via a mobile app.

3. Extra Features

With the internet revolution, the VoIP services can offer a lot of extra features when compared to old traditional phone systems, this is what makes VoIP service so feature-rich. VoIP companies provide features like conferencing, Voicemail, call waiting, Call Recording, caller ID and call forwarding at no extra charge, whereas, in traditional phone service, you’ll often find yourself paying for these as an added service.

Conclusion

Every small business would need to do their best they can with as few resources as possible. VoIP services provide extra benefits that can boost the productivity and the efficiency of the business. VoIP also gives the impression of a bigger organization with greater resources. VoIP for small businesses would not require any extra capital expenditure, maintenance is minimized, and calls are comparatively cheaper when compared with traditional phone services and in some cases, free.

VoIP-A Innovative Solutions for Emerging Businesses

Remote Work is Easier with VoIP

VoIP and the benefits for your Business

Enhanced Security

How Telecom Industry Is Coping with The Data Demand Spike Amid Covid-19?

The Covid-19 crisis raises a number of unique challenges.

What makes the telecommunications industry expose itself differently?

CRISIS MANAGEMENT during the COVID-19

WORKFORCE during the COVID-19

The way forward

VIDEO CONFERENCING

VR/AR

MOBILE VOIP

Conclusion

VoIP

VoLTE

The main difference between VoIP and VoLTE are

Technology:

Connectivity:

Network:

Conclusion:

Artificial Intelligence

Adoption of Call Centre VoIP

Customer Satisfaction Measures

Remote Call Centre Agents

Emphasize on Self- Serve Documentation

Social Media Marketing

More Personalized Services

Final Note

What is VoIP?

Technology:

Suitable for:

Price:

Convenient and reliable:

Internet Connectivity:

Features:

WHAT IS VoIP?

Advantages of VoIP for Smaller Businesses

1. Less cost

2. Flexibility

3. Extra Features

Conclusion

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