Month: September 2018

Latest Call Centre VoIP Trends 2018-19

Call centers are not like the old days anymore. It’s more about quality customer experiences now! VoIP solutions have now popped up for the best, completely eradicating free and low- quality calling as well as PSTN calling services. 2018- 19 is the year of revolution because there are so many goals which have to be achieved by 2020- financially as well as personally. Check out different ways in which call centers can be worked on with the help of the best of technology:

Artificial Intelligence: If AI is integrated into customer interactions, call centers can streamline customers and agents in a very organized fashion. With the help of AI, functions like call forwarding, automated responses, voicemail to email conversion and so on is done by AI very effectively, reducing labour and error costs in no time!

Digital Transformation: Call centres are the future of sales and customer services- if call centres are digitally transformed by high-speed internet, VoIP services, printers and other gadgets then, employees can perform a lot better than the current way because of convenient, hassle free work!

Customers enjoy app- based work or effective call centre solutions as well as toll- free numbers! Make communication effective and quality- oriented with digital transformation.

Contact Centre Analytics: You do not need a supervisor to explain to you how a call center works with effective analytics system. Manual observation and monitoring are the last things a company needs- instead, try out digitized versions! Several call centers are heavily relying on analytics programs and it shows how company revenues have gone upscale in the past 2 years. However, analytics techniques need to be worked on and must be made more advanced and effective.

Omni-channel communications: Your call centre needs a very holistic view or understanding of how customer experiences function. The Omni- way is the best way because it leads to a more personal resolution to problems the client faces. Businesses are working towards this approach, however, there are glitches.

Adoption of Call Centre VoIP: Several budding call centres, as well as well- developed call centres, have adopted VoIP services already by one of the best VoIP providers due to reasons like its global unlimited calling plans, toll- free number plans, smart features like video conferencing, click to call etc. Above all, exceptionally making the employees lives very simple and employers’ pockets heavier with high-quality services as well as results.

Customer Satisfaction Measures: Some customer satisfaction measures include calculating it in order to make a quantitative analysis via NRR- Negative Response Rate along with other measures like cold calling, feedbacks and more.

Remote Call Centre Agents: With the help of collaborative tools, contact call centre executives from any part of the world. Some of the tools come from VoIP service providers-holiday number, mobile VoIP and so on. This shall ensure your executive shall never miss a call in fact, take work home and work harder than ever but, with willingness.

Emphasize on Self- Serve Documentation: With the help of FAQs, your website visitors will have clarity on the generally asked questions. Only in special cases will the customer service department/ call centre will be engaged very effectively due to no traffic on the calls received.

Social Media Marketing: Effective social media marketing can engage your audiences well and ensure that you get genuine feedback with more followers each day, making your business reach across miles in no time, at the best rates! Negative feedback is generally not welcomes but, what if it’s constructive- ensure, no matter how negative feedback is, ensure it is covered up for the sake of your company image online and offline.

Final Note-

When it comes to call centers, it may seem like a dying industry but, it isn’t. Call centres are known to be the backbone of any organization because it handles the customer queries and some sales too. Make their lives easier with effective VoIP solutions, social media engagement, etc. in order to be sure of the revenue you’ll be generating in no time, at the most affordable rates!

Prepare your call centre and equip them with the best VoIP techniques, gadgets and above all, passion for the profession! Without these things, companies cannot go anywhere.

Industry- Specific VoIP Service Questions Answered

Curious about VoIP Communication Systems but don’t know where to start? Here’s your guide! IP Momentum has taken the liberty to answer some common client questions in details, ensuring a positive outcome of awareness amongst prospect business VoIP and call center VoIP users.
Check out the following answers well- explained for clarity on your end as start-ups, small-scale businesses, large-scale businesses and so on:

What can IP Momentum do for me?

IP Momentum is one of the VoIP providers in India with an objective in mind- to help thousands of businesses which vary in sizes, industries and any other way. This is the prime reason why we could become the best VoIP service, providing top quality of features and services across India and abroad.
Check out our range of bundle plans which are not just cost-effective but will ensure you find this the most cost-benefit oriented investment:

Customer service- top notch
Unlimited virtual faxing
Voicemail to email
HD music on hold
Acts as a productive tool
Direct calling
Conference calling- video and audio
Call recording and more

Industry- Specific Questions

I am in the Financial Service Industry. What can IP Momentum do for me?

IP Momentum can provide with multiple features which would definitely benefit your financial service business:
Auto- attendant- You do not have to sitting at work 24*7 when you have the auto- attendant feature provided by the VoIP solution provider. In fact, your caller can now use the auto- attendant function and the required department will automatically receive the call.
Automated calls– With quality IVR- Interactive Voice Recognition, you can now set up automated calls which will act as a personal reminder for you.
Virtual Faxing– Keep your company spacious with the help of virtual faxing system by VoIP solutions. This is a digital feature provided by VoIP providers and there is no need for you to have hard copies- look out for soft copies on your computer- send and receive faces the same way! Virtual faxing has helped several businesses not just space out but reduce the number of employees needed, maintenance of paperwork and so on.

I belong with the automotive industry. What options can you offer me?

Click to call- Contact your prospect clients with the click of a button once they register a complaint, showing effective services. Click to call function also ensures emergency situations are covered, keeping all safe.
Music on hold- Keep your listeners entertained, especially when you have complicated doubts in the middle of a client call, ensuring professionalism in the eyes of your consumers.

I am in the education industry. What options can you offer me?

Improve student productivity with video and conferencing feature provided by VoIP providers. This also helps in having guest lectures take place from across the world.
Low-cost set- up, setting up infrastructure upgrades will make budget-friendly infrastructure changes at the educational institution and add upgraded features too
Scales with all- students, teachers, and other stakeholders

I am in the healthcare service industry. What options can you offer me?

Security and reliability- There are multiple IP Momentum customer service centers, ensuring your VoIP solutions if causing any issue will be fixed within 24 hours. Reason being, you’re in the healthcare industry, dealing with people going through extreme emergencies.
Communication anywhere- Broaden your network from one hospital branch to another, for example, in order to help all no matter where they are.

I am in the tech industry. What options can you offer me?

Multiple- channel communication- video, audio, voicemail to email and other ways are there to get in touch with colleagues, clients etc. in seconds, at the most affordable rates. Also, it eradicated unnecessary need of traveling across a country or countries.
Call recording shall help your company not just record conversations but, share as well as rate calls as well for effective call center VoIP experiences, client calls for quality customer solutions.
I am in the legal industry. What options can offer me?
The legal industry gets multiple clients calls each day- handle it effectively with IP Momentum’s VoIP solutions:
Maintain professional image with VoIP smart features by IP Momentum like auto attendant, voice recording and others. It keeps your firm or organization on the safe side too!
Faxing over IP is another essential feature the legal industries need because how else can you possibly

keep track of evidence in a smooth and organized way?

I am in the logistics industry. What options can you offer me?

Auto attendant and IVR can help not just direct calls to the right destination but, playback audio messages with extra information and marketing messages!
There is also utmost flexibility with VoIP solutions keeping it easy to add employees in the IP service link which come and go
Multichannel marketing must be the need of the hour for this industry so, enjoy other features like call forwarding, unlimited calling plans VoIP and more.

I am in the accounting industry. What options can you offer me?

Accounting, being a desk job also needs VoIP solutions- here’s how:
Go paperless with digitized faxes and information available in your computer.
Collaborate and keep in touch with your clients via not just virtual faxes but time to time calls made using global unlimited calling plans, video conferencing and so on.
Maintain professional image with VoIP smart features by IP Momentum like auto attendant, voice recording and others. It keeps things official!

I am a Non- Profit Organization. What platforms or VoIP solutions can you offer me?

Flexibility is the key because you never know when you can’t afford the VoIP service provider services. So, with IP Momentum, you can withdraw from any VoIP service plan opted for, ensuring no hidden fees charged. Also, you have the liberty to disconnect and reconnect IP phones with our 24*7 customer support or yourself- it’s that easy!
Auto attendant and IVR ensure you can keep your donors updated with anything happening in the NGO for utmost transparency.
Save 70% of your phone bills and get donors from across the world with effective plans in marketing and more.

I am in the real estate industry. What platforms can you offer me?

Multiple- channel communication- video, audio, voicemail to email and other ways are there to get in touch with colleagues, clients etc. in seconds, at the most affordable rates. Also, it eradicated unnecessary need of traveling across a country or countries at the same time, expand businesses too.
There is also utmost flexibility with VoIP solutions keeping it easy to add employees in the IP service link which come and go
Communicate with your agents from across locations via virtual faxes, voicemails to email, conferencing etc.

I belong with the Hotel Management Industry. What platforms can I be offered?

Click to call- Contact your prospect clients with the click of a button once they register a complaint, showing effective services. Click to call function also ensures emergency situations are covered, keeping all safe.
Music on hold- Keep your listeners entertained, especially when you have complicated doubts in the middle of a client call, ensuring professionalism in the eyes of your consumers.
Auto- attendant- You do not have to sitting at work 24*7 when you have the auto- attendant feature provided by the VoIP solution provider. In fact, your caller can now use the auto- attendant function and the required department will automatically receive the call.

I am in the retail industry. What platforms can you offer me?

Auto attendant and IVR ensure you can keep your donors updated with anything happening in the store or company for utmost transparency.
Music on hold- Keep your listeners entertained, especially when you have complicated doubts in the middle of a client call, ensuring professionalism in the eyes of your consumers.

Please note, no matter which industry your company belongs with, IP Momentum has features open to all- you can always customize your VoIP service plan and mix and match unlimited calling plans, features, IP phones headsets, and other features at any point of time during your relationship with us in no time, at the best rates.

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