FAQs

The IP Momentum VoIP Service requires a functional and reliable broadband Internet connection. IP Phones or ATA require a spare Ethernet connection and wireless IP phones require a home or business wireless network. For IP Momentum Control access, you will require Microsoft Internet Explorer 5 or later; or Netscape.

Most IP phones and ATA use a standard Ethernet connection, which is the same as a LAN connection on a PC. The IP phone will be plugged into your local computer network exactly the same as a normal computer. The exception to this is the wireless IP phone, which doesn’t use any cables but uses the wireless hub instead.

Yes, as long as the wireless broadband connection is reliable and has enough available bandwidth to serve the number of VoIP Lines you intend to use.

You need it if the IP phone is connected to the LAN.

Yes, this is a custom solution but we can supply you will a VoIP gateway which will convert your PBX to a broadband phone system. Please contact sales for a quotation.

Provided the new premises are equipped with dedicated Internet connection, the service can still be used globally. If you move premises, please inform us of your change of address.

Provided the new premises are equipped with dedicated Internet connection, the service can still be used globally. If you move premises, please inform us of your change of address.

You can use the extension number to dial other IP Momentum VoIP lines free of charge.

VoIP Lines use codec, a compression technique, which means the calls are very small in comparison with a traditional telephone call. We currently use the codec G.729 that uses approximately 20kbs per call (64kbs for a traditional call) and provides good voice quality. There are lower bandwidth codes available for use on our service however this will impact on call quality.

Calls will be billed in the normal manner. Essentially you are using Internet bandwidth at the hotspot so the phone will be billed from any location. You will also have to pay the hotspot computer for the Internet usage, the same as you would with a laptop.

No, only wireless broadband phones that are wi-fi compatible e.g. ZyXEL P2000.

Yes, provided the broadband phones IP addresses are configured to operate at all sites.

The quality of service can only be controlled where the customer has an un-contended broadband connection and has a router with quality of service. Most ADSL connections do not have this currently so the quality of the call cannot be guaranteed.

We support the following list of voice codecs:

g711alaw G.711 A Law 64000 bps
g711ulaw G.711 u Law 64000 bps
g723ar53 G.723.1 ANNEX-A 5300 bps
g723ar63 G.723.1 ANNEX-A 6300 bps
g723r53 G.723.1 5300 bps
g723r63 G.723.1 6300 bps
g726r16 G.726 16000 bps
g726r24 G.726 24000 bps
g726r32 G.726 32000 bps
g729br8 G.729 ANNEX-B 8000 bps
g729r8 G.729 8000 bps
gsmfr GSMFR 13200 bps

Yes, in effect you can register for 2 VoIP Lines because you have a 2-line adapter – i.e.: 1 phone account for each line. If you are a new customer, register for a single account on the web site or from the cd-rom. Once you have your first account set up, you will have access to our IP Momentum Control panel (username and password is e-mailed to you). From this, you can set-up additional broadband phone accounts for the second line on your Cisco ATA. You should then configure your Cisco to use both SIP usernames and passwords supplied by us.

Yes, our service allows you to do that.

Yes, our service allows you to send and receive faxes.

These calls are charged at the standard rate based on the destination service provider.

If you have a technical problem with your VoIP service, please go through our troubleshooting guide sent to you. If you still cannot find the answer to the problem, please e-mail support@ipmomentum.inwith as much information as possible about the problem.

If you have a technical problem with your VoIP service, please go through our troubleshooting guide sent to you. If you still cannot find the answer to the problem, please e-mail support@ipmomentum.inwith as much information as possible about the problem.

VoIP services or Internet telephony convert analog audio signals (i.e., your voice) into digital data and pass to the recipient through Internet. It is not mandatory to get VoIP phones for this. You can receive and make international calls at very cheap rates even through your PC or conventional phones (with adapter). It is also not compulsory to sit near your PC or telephone to use VoIP services. There are wireless VoIP services you can use anywhere you want.

VoIP services are cheap and easy to use and gives maximum connectivity. VoIP services enable you to reach your clients across the globe through unlimited international calls at fixed monthly rentals. It is simple to implement. All you need is Internet broadband connection and a VOIP phone/Normal phone.

Our VoIP service enables you to call anywhere across the world. We have unlimited overseas calling plans at a very low monthly rent. With that or any other plan you avail, you can make unlimited calls to any other number. The recipient need not have VoIP phone or any adapter to receive your calls.

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